We offer face to face and telephone consultation appointments with GPs, a Clinical Pharmacist Practitioner, a Nurse Practitioner, Nurses and our Health Care Assistants.
The Practice operates an advanced booking system. All the clinicians have access to your medical records and can manage most problems, however if you wish to see a particular individual this can be arranged but it may mean having to wait longer for an appointment. For all appointments please arrive five minutes before your appointment time, if you are more than ten minutes late you may be asked to re-book. You may check in with a receptionist or more quickly by using our automated check in screens. If you have waited for longer than fifteen minutes after your appointment time then please inform reception to ensure your check in has been confirmed.
If you have registered your mobile number with the surgery you will receive an appointment confirmation message by text and if you need to cancel an appointment you can do this by text message also. Otherwise please contact receptions as soon as possible for any cancellation so that we may utilise the appointment for another patient. We require at least one hour’s notice for a cancellation otherwise the appointment may be classed as a DNA (Did Not Attend). Levels of DNAs are monitored regularly and if these are significant an individual may be removed from the practice list.
Every day a few appointments are reserved for potential urgent appointments. We accept, on occasion, it can be difficult to decide whether your need is urgent or not and as such suggest that, if you feel you may be in danger of your condition deteriorating significantly before the offered routine appointment, then please request an urgent one. These requests will be assessed by the on call Clinician for the suitability of an urgent appointment. An urgent appointment is often offered late the same day but if you feel you need more immediate attention then we recommend you use the urgent treatment centre or call 999. We have a trained advance nurse practitioner and clinical pharmacist practitioner who may be both used to triage urgent appointments.