To minimise errors we do not accept prescription requests by telephone. Requests for repeat prescriptions can either be made in person or by post, by ticking the appropriate boxes on the tear off slip from your last prescription or by completing a request form at the reception desk. Please do not request medication that has not been authorised for you as a repeat as staff will not be able to process this easily. We require at least 48 hours’ notice to process a simple repeat prescription, however one with changes or queries may take longer.
It is normal process for any emergency medication prescribed by the hospital to be issued by their pharmacy. We do not accept request for urgent medication when these prescriptions are issued by a local hospital. It is agreed locally that the hospital will always issue a prescription for any medication it deems needs to be started urgently. The hospital will normally issue the full course or at least a 28 day supply so that the practice has time to receive the clinical letter from the hospital advising us of the medication changes that need to be made.