Rights and Responsibilities

Patient's Rights and Responsibilities

You and Your General Practice

You and Your General Practice (YYGP) was created to help patients know what to expect when using their GP services, and how to get the most support from the GP team.

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What You Can Expect (Your Rights)

1. Contacting us. Open Monday to Friday 8.00am to 6.30pm. Call us, visit in person, use the NHS app or our website.
2. When we're closed. Urgent (non-emergency) call 111 or visit NHS 111 online. Emergency? Call 999 or go to A&E.
3. Appointments.  Tell us what you need so we can help quickly. We'll reply within one working day with - same day / future appointment, phone call or message or advice from pharmacy / NHS service.
4. Who you might see.  GP, nurse, pharmacist or other trained staff. Carers can speak for you with your consent. You can ask for a preferred clinician (may wait longer).
5. Extra support. From age 16 you can book alone. Tell us if you need a translator, wheelchair access or extra help.
6. Your rights.  Register with any local practice - no ID or proof of address needed. Choose your hospital for referrals if available. Be treated with respect, kindness and fairness.

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How you can help. 

1. Be ready. Think about what you want to say before your appointment
2. Be on time. Arrive promptly or cancel if you can't come.
3. Use services wisely.  Use the NHS app for bookings, prescriptions and results. Turn on notifications so you don't miss message. Order only what medicines you need.
4. Join in.  Join the Patient Participation Group to share ideas.
5. Give feedback.  Speak to the practice manager or contact Healthwatch or B'ham & Solihull Integrated Care Board.

Together we can make your care better.

You can find the full YYGP guide, published by NHS England, below.

You and your general practice - English

Translated versions call also be found on the NHS website.